Shipping policy
Shipping Policy
Processing Time
Orders are processed within [1–3] business days. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Times & Rates
- Local/Metro delivery: [X] business days – R[amount]
- National delivery: [X–X] business days – R[amount]
- Free shipping on orders over R[amount] (optional)
Courier Partners
We ship via [e.g., The Courier Guy, PostNet, Aramex, Pargo].
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number/link.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order weight/size.
Delays
While we aim to meet the estimated delivery times, delays may occur due to courier issues, weather, or high demand during peak periods. We appreciate your patience.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Damaged or Lost Items
If your order arrives damaged or does not arrive, please contact us at [email] within [X] days of the expected delivery date so we can assist.